Return Policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, your item must be in its original condition, unworn or unused, with tags attached and in its original packaging. A receipt or proof of purchase is also required.

How to Initiate a Return

To start a return, contact us at info@tohavetohold.shop. Once your return is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items sent back without prior return authorization will not be accepted.

For any return-related questions, feel free to email us at info@tohavetohold.shop.

Damages & Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can assess the issue and make it right.

Non-Returnable Items

Certain items cannot be returned, including perishable goods such as food, flowers, or plants, custom or personalized products, and personal care items like beauty products. We also do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable. If you have any concerns about a specific item, please reach out to us.

Exchanges

For a faster exchange process, we recommend returning your item first. Once your return is approved, you can place a new order for the desired item.

Refunds

Once we receive and inspect your return, we will notify you of the refund approval status. If approved, your refund will be issued to your original payment method. Please note that it may take some time for your bank or credit card company to process and post the refund.

For further assistance, contact us at info@tohavetohold.shop.