Frequently Asked Questions
Popular Questions
How do I place an order?
Placing an order is easy! Simply browse our collection, choose your favorite design, and personalize it with names, dates, or special messages. Once you’re happy with your customization, add it to your cart and proceed to checkout.
Can I see a preview of my personalized item before it’s made?
Yes! We provide a preview of your customization before production. If you have specific requests, you can leave a note at checkout, and our team will do their best to accommodate.
Can I make changes to my order after I’ve placed it?
We begin processing orders quickly, so changes can only be made within 12 hours of placing your order. Please contact us as soon as possible if you need to make adjustments.
Do you offer bulk orders or discounts for weddings and events?
Yes! If you need multiple personalized gifts for weddings, anniversaries, or special events, we offer bulk discounts. Contact us for more details.
Shipping & Delivery
How long does it take to receive my order?
Our processing time typically takes 2 business days, and shipping time varies depending on your location. Estimated shipping times are as follows:
- Standard Shipping: 3-5 business days
- Express Shipping: 2-3 business days
Do you offer international shipping?
Yes, we ship internationally upon request. Shipping costs and delivery times vary depending on the destination.
How can I track my order?
Once your order is shipped, you’ll receive an email with a tracking number so you can follow its journey to your doorstep.
Returns & Refunds
What is your return policy?
For detailed information on returns, please visit our Return Policy page.
Can I cancel my order?
We begin processing orders quickly to ensure timely delivery, so cancellations are only possible within 12 hours of placing your order. If you need to cancel, please contact us as soon as possible, and we'll do our best to accommodate your request. After the 12-hour window, we're unable to cancel or modify the order as it moves into production.